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MORNINGSIDE HEALTHCARE PRIVACY POLICY

www.morningsidehealthcare.com is a site operated by Morningside Healthcare Limited (We).

Morningside Healthcare Limited ("We") are committed to protecting and respecting your privacy. For candidates applying for a vacancy, please also refer to our Privacy Policy for Recruitment.

This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it as well as to inform you about your privacy rights and how the law protects you.

The data controller is Morningside Healthcare Limited of The Oval, 57 New Walk, Leicester, Leicestershire LE1 7EA (Registered Office).

Our Data Protection Registration number is ZA198909.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Full name of DPO: Sanjay Samani

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Postal address: Morningside House, Unit C, Harcourt Way, Meridian Business Park, Leicester, LE19 1WP

Telephone number: 0116 204 5950

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

INFORMATION WE MAY COLLECT FROM YOU AND HOW IT IS COLLECTED

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, transfer and process the following kinds of personal data about you:

  1. Personal data you give us by filling in forms on our site (our site) or by corresponding with us by post, phone, email or otherwise such as:
    • Name
    • Username
    • Address
    • Email address
    • Telephone number
    • Marital status
    • Title
    • Date of birth
    • Gender
    • Your preferences in receiving marketing from us and our third parties and your communication preferences

    This includes personal data you provide when you apply for our products or services, create an account on our website, make a medical enquiry, subscribe to our service or publications, request marketing to be sent to you, enter a competition, promotion or survey or give us feedback, make a complaint, inform us of any adverse reactions or events in relation to a product or otherwise contact us.

  2. As you interact with our website, we will automatically collect data including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website including your equipment, browsing actions and patterns (Technical Data). We may also collect such information about how you use our website, products and services. We collect this data by using cookies and similar technologies. We use this data to estimate our audience size and usage pattern, to store information about your preferences, to allow us to customise our site according to your individual interests and to speed up your searches. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
  3. We will receive personal data about you from various third parties as set out below:
    • Technical Data from analytical providers, advertising networks and search information providers;
    • Medical information about you from Healthcare professionals (for example in relation to your medication or related to a medical enquiry) or third party consultants who provide medical enquiry services on our behalf
  4. We collect the following types of Special Categories of Personal Data about you:
    • Your medical and health condition
    • Copies of prescriptions prescribed by a doctor for you
    • ethnicity
    • Details about your sex life
    • past health medical problems
    • hospital visits
    • past and current medication
    • religious and philosophical beliefs
    • sexual orientation
    • genetic and biometric data

    We will use these special categories of personal data for the purposes of dealing with any medical enquiry, assessing your needs, responding to medical enquiries and if applicable recommending and supplying the correct products.

    We will only process special categories of personal data when you have provided the data and for the reasons set out above.

    We do not collect any information about criminal convictions and offences.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. Similarly, if you raise a medial enquiry with us, if you do not provide all or any of the information when requested then we may not be able to deal with your enquiry.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your data about how you use our website, products and services to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

USES MADE OF THE INFORMATION

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

or in emergency situations such as an urgent product recall

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

(c) Necessary to protect your vital interests (if you are physically or legally incapable of giving consent)

(d) Necessary for the purposes of medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services in accordance with Article 9(2)(h) of GDPR.

To provide you with advice and guidance as to the right product for you and your health condition and to inform you as to how to use the product, including dealing with your medical enquiries

(a)Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for the purposes of medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services in accordance with Article 9(2)(h) of GDPR.

To comply with professional guidelines, ethics and standards relating to the dispensing of pharmaceutical products.

(a) Necessary to comply with a legal obligation

(b) Necessary for our legitimate interests (to deliver a high quality service of a certain standard)

(c) Necessary for the purposes of medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services in accordance with Article 9(2)(h) of GDPR.

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

Necessary for our legitimate interests (to develop our products/services and grow our business

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your personal data as identified above to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1162 of the Companies Act 2006. We may share your personal information among these companies in order to provide, and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can.

We may also disclose your personal information to third parties:

  1. For the purposes of providing us with IT and system administration services and professional services (such as those provided by lawyers, bankers, auditors and insurers).
  2. In the event that you make a complaint about a product or there is an adverse reaction to inform the supplier or manufacturer of the product.
  3. In the event that we sell, transfer or merger any part of our business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  4. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Morningside Healthcare Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Some of our external third party services providers are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA (for example where our data is held on a Microsoft server).

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  1. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  2. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  3. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our business for six years after they cease being customers for tax purposes.

In accordance with the Good Pharmacovigilance Guidelines we keep data relating to medical enquiries, adverse reactions to products and complaints regarding product quality for 10 years after the lifecycle of the product.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

YOUR RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

    1. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
    5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
      • If you want us to establish the data's accuracy.
      • Where our use of the data is unlawful but you do not want us to erase it.
      • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
      • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    6. Request the transfer

of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  1. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it. .

MORNINGSIDE PRIVACY NOTICE (RECRUITMENT)

This notice explains what personal data (information) we will hold about you, how we collect it, and how we will use and may share information about you during the application process. We are required to notify you of this information, under data protection legislation. Please ensure that you read this notice (sometimes referred to as a ‘privacy notice’) and any other similar notice we may provide to you from time to time when we collect or process personal information about you.

WHO COLLECTS THE INFORMATION

Morningside Leicester Ltd., Green Emerald Investments Ltdand Morningside Healthcare Ltd(‘Company’) is a ‘data controller’ and gathers and uses certain information about you.

DATA PROTECTION PRINCIPLES

We will comply with the data protection principles when gathering and using personal information, as set out in our Data protection (employment) policy.

ABOUT THE INFORMATION WE COLLECT AND HOLD

The table set out in Part A of the Schedule below summarises the information we collect and hold up to and including the shortlisting stage of the recruitment process, how and why we do so, how we use it and with whom it may be shared.

The table in Part B of the Schedule below summarises the additional information we collect before making a final decision to recruit, i.e. before making an offer of employment unconditional, how and why we do so, how we use it and with whom it may be shared.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it.

WHERE INFORMATION MAY BE HELD

Information may be held at our offices and those of our group companies, and third party agencies, service providers, representatives and agents as described above.

HOW LONG WE KEEP YOUR INFORMATION

We keep the personal information that we obtain about you during the recruitment process for no longer than is necessary for the purposes for which it is processed. How long we keep your information will depend on whether your application is successful and you become employed by us, the nature of the information concerned and the purposes for which it is processed.

We will keep recruitment information (including interview notes) for no longer than is reasonable, taking into account the limitation periods for potential claims such as race or sex discrimination (as extended to take account of early conciliation), after which they will be destroyed. If there is a clear business reason for keeping recruitment records for longer than the recruitment period, we may do so but will first consider whether the records can be pseudonymised, and the longer period for which they will be kept.

If your application is successful, we will keep only the recruitment information that is necessary in relation to your employment. For further information, see our data protection privacy notice (employment).

Further details on our approach to information retention and destruction are available in our Record Retention Policy.

YOUR RIGHTS TO CORRECT AND ACCESS YOUR INFORMATION AND TO ASK FOR IT TO BE ERASED

Please contact our Data Protection Officer (DPO) Sanjay Samani, who can be contacted via email on This email address is being protected from spambots. You need JavaScript enabled to view it. if (in accordance with applicable law) you would like to correct or request access to information that we hold relating to you or if you have any questions about this notice. You also have the right to ask our Data Protection Officer for some but not all of the information we hold and process to be erased (the ‘right to be forgotten’) in certain circumstances. Our Data Protection Officer will provide you with further information about the right to be forgotten, if you ask for it.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

HOW TO COMPLAIN

We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information. If not, contact the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.

the Schedule
About the information we collect and hold (FOR RECRUITMENT)

Part A
Up to and including the shortlisting stage

The information we collect

How we collect the information

Why we collect the information

How we use and may share the information

Your name and contact details (ie address, home and mobile phone numbers, email address)

From you

Legitimate interest: to carry out a fair recruitment process

Legitimate interest: to progress your application, arrange interviews and inform you of the outcome at all stages

To enable HR personnel or the manager of the relevant department to contact you to progress your application, arrange interviews and inform you of the outcome

To inform the relevant manager or department of your application

Details of your qualifications, experience, employment history (including job titles, salary and working hours) and interests

From you, in a CV form and interview notes (if relevant)

Legitimate interest: to carry out a fair recruitment process

Legitimate interest: to make an informed decision to shortlist for interview and (if relevant) to recruit

To make an informed recruitment decision

The person making the shortlisting decision will receive pseudonymised oranonymised details only; if you are invited for interview, the interviewer will receive non-anonymised details

Information regarding your criminal record

From you, in your completed application form

To comply with our legal obligations

For reasons of substantial public interest (preventing or detecting unlawful acts, suspicion of terrorist financing or money laundering in the regulated sectorand protecting the public against dishonesty)

To make an informed recruitment decision

To carry out statutory checks

Information shared with DBS and other regulatory authorities as required

Details of your referees

From your CV

Legitimate interest: to carry out a fair recruitment process

In the regulated sector, to comply with our legal obligations to obtain regulatory references

To carry out a fair recruitment process

To comply with legal/regulatory obligations

Information shared with relevant managers, HR personnel and the referee

Part B
Before making a final decision to recruit

The information we collect

How we collect the information

Why we collect the information

How we use and may share the information

Information about your previous academic and/or employment history, including details of any conduct, grievance or performance issues, appraisals, time and attendance, from references obtained about you from previous employers and/or education providers

From your referees (details of whom you will have provided)

Legitimate interest: to make an informed decision to recruit

To comply with our legal obligations

Legitimate interests: to maintain employment records and to comply with legal, regulatory and corporate governance obligations and good employment practice

To obtain the relevant reference about you

To comply with legal/regulatory obligations

Information shared with relevant managers and HR personnel

Information regarding your academic and professional qualifications ☐+

From you, from your education provider, from the relevant professional body

Legitimate interest: to verify the qualifications information provided by you

To make an informed recruitment decision

Information regarding your criminal record, in criminal records certificates (CRCs) and enhanced criminal records certificates (ECRCs)

From you and from the Disclosure and Barring Service (DBS)

To perform the employment contract

To comply with our legal obligations

Legitimate interest: to verify the criminal records information provided by you

For reasons of substantial public interest (preventing or detecting unlawful acts, suspicion of terrorist financing or money laundering in the regulated sector and protecting the public against dishonesty)

To make an informed recruitment decision

To carry out statutory checks

Information shared with DBS and other regulatory authorities as required

Your nationality and immigration status and information from related documents, such as your passport or other identification and immigration information

From you and, where necessary, the Home Office

To enter into/perform the employment contract

To comply with our legal obligations

Legitimate interest: to maintain employment records

To carry out right to work checks

Information may be shared with the Home Office

A copy of your driving licence

From you

To enter into/perform the employment contract

To comply with our legal obligations

To comply with the terms of our insurance

To make an informed recruitment decision

To ensure that you have a clean driving licence

Information may be shared with our insurer

You are required (by law or in order to enter into your contract of employment) to provide the categories of information marked ‘’ above to us to enable us to verify your right to work and suitability for the position.